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There are two types of situations where you’re eligible for compensation:
How to Request Compensation for a Job?
Please follow the instructions below to request compensation through the app.
If the Job Ref is not found in the app, please reach out to us with the details & screenshot as proof of arrival at hello@dashnow.my
How to View Your Compensation Status?
- Go to ‘My Jobs’
- On the ‘History’ tab, find & tap into the Job Ref
- Scroll down & tap on ‘Claims & Compensation’
The requested compensation will be reviewed within 3 working days. Once approved, it will be paid the following week.
❌ How to Avoid Last-Minute Job Cancellations?
To avoid jobs being cancelled upon arrival at the Job Start Location
📞 Contact the customer to confirm the time & location before starting your journey.
💬 Once confirmed, share your Estimation Time of Arrival (ETA) with the customer through WhatsApp to inform them that you are on your way.
Terms & Conditions
1. Only one (1) compensation per job.
2. Provide proof of contact with the customer before starting the job.
3. On the way (OTW) to/Arrived at the Job Start Location within 30 mins from Job Start Time.
4. Provide screenshots of GPS as proof that you are OTW; or
5. Provide a selfie with the car/location as proof that you have arrived at the Job Start Location.
6. Any request with no valid proof will be subject to a potential penalty.
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