How to Request Compensation?

Do not index

There are two types of situations where you’re eligible for compensation:

1. Cancelled by Dasher

You will be directed to Live Chat.

2. NOT Cancelled by Dasher

Tap ‘Take action’ to submit and provide the necessary details.

How to Request Compensation for a Job?

Please follow the instructions below to request compensation through the app.

Step 1:

Select ‘My Jobs’

Step 2:

Select the job in the ‘History’ tab.

Step 3:

Request on ‘Claims & Compensations’.

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If the Job Ref is not found in the app, please reach out to us with the details & screenshot as proof of arrival at hello@dashnow.my

How to View Your Compensation Status?

Go to ‘My Jobs’

On the ‘History’ tab, find & tap into the Job Ref

Scroll down & tap on ‘Claims & Compensation’

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The requested compensation will be reviewed within 3 working days. Once approved, it will be paid the following week.

❌ How to Avoid Last-Minute Job Cancellations?

To avoid jobs being cancelled upon arrival at the Job Start Location

📞 Contact the customer to confirm the time & location before starting your journey.

💬 Once confirmed, share your Estimation Time of Arrival (ETA) with the customer through WhatsApp to inform them that you are on your way.

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Terms & Conditions 1. Only one (1) compensation per job. 2. Provide proof of contact with the customer before starting the job. 3. On the way (OTW) to/Arrived at the Job Start Location within 30 mins from Job Start Time. 4. Provide screenshots of GPS as proof that you are OTW; or 5. Provide a selfie with the car/location as proof that you have arrived at the Job Start Location. 6. Any request with no valid proof will be subject to a potential penalty.