How to Request Compensation?

You can now request for your compensation quickly and easily ⚡️

Do not index
Do not index
 

There are two types of situations where you’re eligible for compensation:

1. Cancelled by Dasher

You will be directed to Live Chat.
 
notion image

2. NOT Cancelled by Dasher

Tap ‘Take action’ to submit and provide the necessary details.
notion image
 

How to Request Compensation for a Job?

Please follow the instructions below to request compensation through the app.

Step 1:

Select ‘My Jobs’
 
notion image

Step 2:

Select the job in the ‘History’ tab.
notion image

Step 3:

Request on ‘Claims & Compensations’.
notion image
📢
If the Job Ref is not found in the app, please reach out to us with the details & screenshot as proof of arrival at hello@dashnow.my

 

How to View Your Compensation Status?

 
  1. Go to ‘My Jobs’
  1. On the ‘History’ tab, find & tap into the Job Ref
  1. Scroll down & tap on ‘Claims & Compensation’
 
notion image
📢
The requested compensation will be reviewed within 3 working days. Once approved, it will be paid the following week.

How to Avoid Last-Minute Job Cancellations?

To avoid jobs being cancelled upon arrival at the Job Start Location
📞 Contact the customer to confirm the time & location before starting your journey.
💬 Once confirmed, share your Estimation Time of Arrival (ETA) with the customer through WhatsApp to inform them that you are on your way.
 
⚠️
Terms & Conditions 1. Only one (1) compensation per job. 2. Provide proof of contact with the customer before starting the job. 3. On the way (OTW) to/Arrived at the Job Start Location within 30 mins from Job Start Time. 4. Provide screenshots of GPS as proof that you are OTW; or 5. Provide a selfie with the car/location as proof that you have arrived at the Job Start Location. 6. Any request with no valid proof will be subject to a potential penalty.
 

Work flexible hours & Earn RM3,000/month or more, just by driving!

Join Dash Now!

Sign Up Now

Written by

Related posts

Dash Job - How to Start & Complete?

Dash Job - How to Start & Complete?

Ready to boost your Dash game? Here’s how to start and complete your Dash jobs like a boss!

Where To Submit Claims?

Where To Submit Claims?

Find out how to submit your claims on the Dash app now!

New Earnings Dashboard On Dash App!

New Earnings Dashboard On Dash App!

It keeps getting better! Check out our new Earnings Dashboard on the app!

April 2024 Incentive

April 2024 Incentive

The more you Dash, the more you earn. Find out all the amazing incentives we have for you!

May 2024 Incentive

May 2024 Incentive

The more you Dash, the more you earn. Find out all the amazing incentives we have for you!

June 2024 Incentive

June 2024 Incentive

The more you Dash, the more you earn. Find out all the amazing incentives we have for you!

July 2024 Incentive

July 2024 Incentive

The more you Dash, the more you earn. Find out all the amazing incentives we have for you!

August 2024 Incentive

August 2024 Incentive

The more you Dash, the more you earn. Find out all the amazing incentives we have for you!

December 2024 Incentive

December 2024 Incentive

The more you Dash, the more you earn. Find out all the amazing incentives we have for you!

November 2024 Incentive

November 2024 Incentive

The more you Dash, the more you earn. Find out all the amazing incentives we have for you!

March  and April 2025 Incentive

March and April 2025 Incentive

The more you Dash, the more you earn. Find out all the amazing incentives we have for you!

February 2025 Incentive

February 2025 Incentive

The more you Dash, the more you earn. Find out all the amazing incentives we have for you!

Join Dash Now!

Work flexible hours & Earn RM3,000/month or more, just by driving!