What are the requirements to join Dash? Do you have Bahasa Melayu language for the app?How long does it take to activate my account?What are the service coverage areas?
Sign Up
Do I have to make any payment upfront? For eg.: deposit, joining feeI did not receive the OTP verification code during sign-up. What should I do?I am unable to proceed because there is no button after ticking on the T&C. I do not remember my login email address. When I try to sign up, it says that I have a registered TREVO/DASH account, what should I do?Why are my documents rejected?Do I need to attend training sessions to become a Dasher?
Payment
What is the payment method?When will I receive my payment?How is the payment calculated?When does the payment week start?I received the payment advice from the bank, but I did not receive the money in my account.Are payslips provided?I am unable to see the detailed incentives, claims, and compensation in my Earnings Dashboard. How do I request for payment breakdown? My weekly payment is incorrect/different from my own calculation. What should I do?
Incentive
What are the current incentives available?When will I receive the incentives?
Compensation
Do I get compensated if the job is cancelled when I arrive?How do I request compensation/dispute for a cancelled job? How do I know if I will be compensated?When will I get my compensation?
Claims
Do I have to make any payment in advance?What type of claims is allowed?I drove my own vehicle/public transport/took e-hailing transport to get to the pick-up location, can I claim any expenses for my personal vehicle?How do I claim?Where do I submit my receipt for claims?When will I get my claims?Why did I not receive my claims after submitting them?
Referral Program
What is Referral Program?How to join Dash's Referral Program?I am not a Dasher. Can I join this program?If my friend/family has already signed up and already is a dasher but has not completed their first job yet, can I give them my referral link and refer them?Do I still get the RM50 if my referrals signed up but did not complete his/her first job?Will my friends/family get any incentive after signing up?When will I get my incentives?
During Job
Can I cancel a job?Why is my job cancelled?Can I start my job early?Why can't I start my job early?What should I do if I can't find the car/the car is not there when I arrive?What should I do if the car is dirty?The customer changed the location to a different location than what is shown in the app.Should I wait if the customer says he/she will arrive in 30 minutes?What should I do if I face these few scenarios: Car low battery/Car unable to start/Car petrol low, cannot drive.What should I do if I am going to be late for my job?Why am I unable to complete selfie verification/submit inspection photos/unlock the car?What should I do if I face problems with the app?
For eg.: Unable to complete selfie verification/submit inspection photos/unable to detect key/unlock the carWhat should I do if met with an accident during delivery?
Others
Can I park my own vehicle at the SOCAR Zone while I am doing Dash jobs?Where can I share my feedback?What happens if I get penalized?
Join Dash Now!
Work flexible hours & Earn RM3,000/month or more, just by driving!