Payments are made to Dash registered account owners only.
Payments are processed and paid weekly. Jobs completed the previous week will be paid the following week.
The week starts on Monday and ends on Sunday. The cut-off date is Sunday, 11.59 pm.
Weekly payment includes completed job fees, claims, compensation, and incentives (if any).
All claims/compensation will be reviewed within 3 working days (weekends & public holidays are not included). Once approved, the claim will be paid the following week.
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Different banks have different processing times, payment will be credited to your bank account latest bythe end of Friday. (given that there is no public holiday that falls in between)
*If there are any delays in payment, an announcement will be made.
Once the bank has processed your payment, you will receive a brief breakdown listed in the payment advice (file attachment) sent to your Dash email by the bank.
**Please check your junk/spam folder if you do not see it in your inbox
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The Earnings Dashboard will NOT become RM0. It is the accumulation of all the Dash jobs & earnings (RM) you have completed since joining Dash.
How to Submit Bank Details?
Step 1:
Go to ‘Account’ tab in the Dash app
Step 2:
Tap on ‘Add Payout Account’
Step 3:
Enter Bank Details
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Step 4:
Take a Picture/Screenshot &
Upload Bank Statement
Step 2:
Done!
**Status is Pending
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Payout details will be verified within 3-5 working days when there is payment due.
Frequently Asked Questions (FAQ)
What is the payment method?
Currently, payment is paid directly to your bank account.
How is the weekly payment calculated?
The weekly payment includes completed job fees, incentives, claims, and compensation (if any).
The week starts on Monday and ends on Sunday. The cut-off date is Sunday.
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When Dashers submit claims/compensation, it will be reviewed within 3 working days (weekends & public holidays are not included). Once reviewed (approved), the claim will be paid the following week.
Check your submitted date on the Submitted by Dasher section in the claim.
Where to view -
When did Dasher submit the claim (Submitted Date)?
When was the claim reviewed (approved) by Dash Team? (Reviewed Date)
When does the payment week start?
The payment week starts on Monday and ends on Sunday.
For eg.: Monday (27th Sept 2021) to Sunday (3rd Oct 2021)
Can I provide a bank account that is not under my name?
No. For security reasons, the bank account holder must be the Dash account owner.
Hence, we ask that you provide us with proof of ownership of the bank account - a screenshot of your monthly bank statement that clearly shows the information below:
Bank Account Holder Name
Bank Account Number
Account Type
What if I don’t have a bank account under my name?
Unfortunately, we are unable to make payments to accounts that are not registered under your name. Hence, Dashers who do not have their own bank account are not advisable to do Dash jobs.
I received the payment advice from the bank but I did not receive the money in my account.
Receiving the payment advice from the bank means the payment has been processed. However, different banks have different processing times, payment will be credited to your bank account latest bythe end of Friday.
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Please only reach out to us if you did not receive the payment on Saturday.
My weekly payment is incorrect/different from my own calculation. What should I do?
1. Request for payment breakdown at hello@dashnow.my then refer and check what was missed.
2. Reply to the same email thread and providedetails (Job ID/screenshots etc.) for further investigation.
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All claims/compensation will be reviewed within 3 working days (weekends & public holidays are not included). Once reviewed (approved), the claim will be paid the following week.
Check your submitted date on the Submitted by Dasher section in the claim.
Where to view -
When did Dasher submit the claim (Submitted Date)?
When was the claim reviewed (approved) by Dash Team? (Reviewed Date)
How do I request for payment breakdown?
Please state the week & request it at hello@dashnow.my
The payment breakdown will be sent to your Dash registered email in 1-3 working days.
I did not receive any email from the bank.
When the bank processes your payment, the payment advice (file attachment) is sent to your Dash emailby the bank. (Please check your junk/spam folder if you do not see it in your inbox)
Are payslips provided?
No, currently we do not provide payslips. However, the bank’s payment advice is sent to your email when you get paid weekly.
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