About Claims

Do not index

💰 Maximize your earnings and minimize stress by learning to submit your Dash job claims like a pro with our tips.

Get ready to up your Dash game and simplify your claims process with these steps, which are as easy as ABC, if you follow them closely. We'll cover everything from Fuel, Tolls, Parking, Fines/Lost Tickets, and Car Wash! (based on eligibility)

1. ⛽ Fuel

Dashers are required to refuel all SOCAR vehicles at least 75% of their fuel level during delivery or pick up.

Dash jobs that are entitled to fuel claim:

SOCAR-2-YOU

SOCAR+

Trevo Custodian*

*with Terms & Conditions apply

Frequently Asked Questions (FAQ)

ℹ️ Are all Dash jobs entitled to the fuel claim?

Only the price of RON95 or Diesel fuel is eligible for claim.

(Please make sure that the SOCAR vehicle is fueled with the correct and valid fuel type. If you are unsure, please contact our live chat support for verification.)

✅ SOCAR-2-YOU

Refuel if the SOCAR vehicle's fuel level is below 75%.

✅ SOCAR+

Refuel if the SOCAR vehicle's fuel level is below 75%.

ℹ️ TREVO Custodian Jobs*

Only if the car petrol is empty & unable to drive, fuel sufficient amount only (maximum RM20) to complete the job. It is a MUST to submit Odometer pictures before & after fueling up.

📢

Dash does not cover full petrol for TREVO Custodian jobs.

If the host/guest request to pump full tank or send for car wash, please ensure they pay you on the spot when handing over the car.

❌ Buddy Driver

NOT entitled to any claims

⚠️

ALL expenses during the service shall be paid by the customer.

If the customer request Dashers to pay in advance, Dasher may reject it; or please ensure to liaise with the customer & they pay you on the spot.

Fuel Submission

When should I submit the Fuel claim?

Submit all claims within 7 days of completing the task. Any delayed submission will not be entertained.

When will the Fuel claim be reviewed?

The fuel claim will be reviewed within 3-5 working days from the submission date.

When will the Fuel claim be paid?

Once the claim is approved, it will be reimbursed/paid together with your next weekly payment.

About Fuel Receipt

✅ How to ensure my fuel claim is approved?

Update & follow the SOP process when doing jobs

From taking a selfie to start the job > take Before Inspection photos > take After Inspection photos > Mark Job as Complete once the job is done

⚠️

DO NOT immediately Mark Job as Complete when you just started the job.

Receipt is

official final receipt;
clear and readable;
not cropped or torn; and
snapped with the vehicle’s road tax.

Details input when submitting the claim in the Dash app is the same as shown in the receipt

❌ Why is my fuel claim rejected?

Pre-Pay/Pre-Authorized/Prepay Sale Receipt

contains the word "NOT FINAL”;
does not show the fuel amount (Litre);
has no date and/or time stamp.

The receipt is cropped/blurred/unreadable

Receipt time is not within the DASH mission (from car collected to marking job completed)

Wrong details input - Receipt details are different from submission in the Dash app

❓ Why are you getting Pre-Pay/Pre-Authorized receipts most of the time?

If you use CASH/CARD to pay at the counter first, the cashier will issue a temporary receipt (Pre-Pay/Pre-Authorized/Prepay Sale). After you finish fueling up, you need to go back to the counter to request the FINAL RECEIPT.

❓ How to get the FINAL RECEIPT for the claim?

If you pay

🚶🏻 at the counter using CASH/CARD, return to the counter again to request for final receipt after you finish refueling.

💳 at the petrol terminal (not walk in to the counter) using CARD (Debit/Credit), final receipt will be printed out from the terminal after you place the petrol nozzle back.

📱 with Petrol app (e.g. Setel app), take screenshot of the receipt from the app after you finish refueling.

🧾 Fuel Receipt Samples

👍🏻 Best Fuel Receipts

✅ Fuel Final Receipts

❌ Rejected Fuel Receipts

📸 [TREVO] Odometer Picture Samples

2. 🚙 Toll

Toll fees are incurred when delivering SOCAR or TREVO's vehicle from the Pick Up to Drop Off Location.

Hence, Dash covers your toll expenses during your job, making your journey smoother and more convenient too. Dash jobs that are entitled to toll claim:

SOCAR-2-YOU

SOCAR+

Trevo Custodian

Frequently Asked Questions (FAQ)

ℹ️ Are all Dash jobs entitled to Toll claims?

✅ SOCAR-2-YOU, SOCAR+ & Trevo Custodian

Entitled to toll claims for jobs completed during DASH mission (from car collected to marking job completed).

❌ Buddy Driver

NOT entitled to any claims - ALL expenses during the service shall be paid by the customer.

⚠️

When performing a Buddy Driver job, kindly request the customer's Touch ‘n Go card for payment of toll fees.

If the customer request Dashers to pay in advance, Dasher may reject it; or please ensure to liaise with the customer & they pay you on the spot.

Toll Claim Submission

When should I submit the Toll claims?

Submit all claims within 7 days of completing the task. Any delayed submission will not be entertained.

When will the Toll claim be reviewed?

The toll claim will be reviewed within 3 working days from the submission date.

When will the Toll claim be paid?

Once the claim is approved, it will be reimbursed/paid together with your next weekly payment.

✅ How to ensure my Toll claim is approved?

Get a TnG card & register TnG e-wallet.

Take a screenshot of the Touch‘nGo toll transaction (obtained via the TnG app/website portal).

If your payment method is by

Physical Receipt

clear and readable;

not cropped or torn;

not top-up/reload receipt; and

snapped with the vehicle’s road tax.

Screenshot of TnG

Transaction status is Successful; and

Submitted in separate entries (one transaction/receipt = one request); or

The transaction is clearly stated (not the full page of website portal history).

Details input when submitting the claim in the Dash app is the same as shown in the receipt

Ensure to update & follow the SOP process when doing jobs

From taking a selfie to start the job > take Before Inspection photos > take After Inspection photos > Mark Job as Complete once the job is done

⚠️

DO NOT immediately Mark Job as Complete when you just started the job

❌ Why is my Toll claim rejected?

Transaction status is Pending/Failed;

Transaction amount (RM) submitted in one lump sum;

Screenshot of History page without stating which transaction;

No date and time stamp;

Submitted top-up/reload receipt;

Photo of the toll post;

The receipt is too small/cropped/blurred/unreadable;

Toll receipt time is not within the DASH mission (from car collected to marking job completed);

Wrong details input - Receipt details are different from submission in the Dash app

🧾 Toll Receipt Samples

✅ Approved Toll Receipt

❌ Rejected Toll Receipt

⚠️

Please submit one transaction per claim, clearly showing the deduction amount, Actual Entry Time & Date, and location.

3. 🅿️ Parking Fee

Dash will also subsidize parking fees during your job, allowing you to focus on completing your tasks without worrying about parking charges. Dash jobs that are entitled to parking claim:

SOCAR-2-YOU*

SOCAR+*

*Terms & Conditions apply

⚠️

For TREVO Custodian & Buddy Driver jobs, parking expenses are paid by the customer.

Frequently Asked Questions (FAQ)

ℹ️ Are all Dash jobs entitled to Parking Fee claims?

ℹ️ SOCAR-2-YOU

ℹ️ Delivery Job

There are no Parking Fees when collecting SOCAR vehicles from SOCAR Zone.

All SOCAR zones are reserved parking that has a seasonal access pass inside the car. Please use it to exit/enter the parking.

In your Dash app (on the job), tap on “View Zone Details” for more information.

📢

If a parking pass is provided, the Parking Fees will NOT be reimbursed if Dasher took & paid for the ticket instead.

All SOCAR zones are reserved parking that has a seasonal pass and is paid parking by SOCAR. If you face any issues during your job, please reach out to Live Chat to verify.

✅ Pick Up Job

Entitled to parking claims for jobs completed during DASH mission (from car collected to marking job completed)

📢

The Parking Fee will be charged back to the customer.

✅ SOCAR+

Entitled to parking claims for jobs completed during Dash mission.

📢

Please do inform the customers that they will be charged back for any toll and parking fees during the reservation.

❌ Trevo Custodian

NOT entitled to parking fee claims via the Dash app.

When the host/guest hands over the car to you, please ensure the parking has been paid for.

❌ Buddy Driver jobs

NOT entitled to any claims.

⚠️

ALL expenses during the service shall be paid by the customer.

If the customer request Dashers to pay in advance, Dasher may reject it; or please ensure to liaise with the customer & they pay you on the spot.

Parking Fee Claim Submission

When should I submit the Parking Fee claim?

Submit all claims within 7 days of completing the task. Any delayed submission will not be entertained.

When will the Parking Fee claim be reviewed?

The Parking Fee claim will be reviewed within 3 working days from the date of submission.

When will the Parking Fee claim be paid?

Once the claim is approved, it will be reimbursed/paid together with your next weekly payment.

✅ How to ensure my Parking Fee claim is approved?

The receipt

shows Entry/Exit Time;
is clear and readable;
is not cropped or torn;
is an official receipt (with logo & location name/address); and
is snapped with the vehicle’s road tax.

Details input when submitting the claim in the Dash app is the same as shown in the receipt

Ensure to update & follow the SOP process when doing jobs

From taking a selfie to start the job > take Before Inspection photos > take After Inspection photos > Mark Job as Complete once the job is done

⚠️

DO NOT immediately Mark Job as Complete when you just started the job

❌ Why is my parking claim rejected?

No Entry/Exit Time;

The receipt is cropped/blurred/unreadable;

Dasher is late (not the assigned job time) and will have to bear the extra parking cost

Receipt time is not within the DASH mission (from car collected to marking job completed); or

Wrong details input - Receipt details are different from submission in the Dash app

❓ What should I do if the ticket machine is out of paper/did not print the receipt?

Get the receipt from the Car Park Management Office

Take picture of the parking ticket (back) that indicates the Entry/Exit Date Time & amount (RM).

🧾 Parking Fee Receipt Samples

✅ Approved Parking Receipts

⚠️

*If no receipt is given, please take a picture of the parking ticket that shows:

Entry/Exit Date & Time

Amount (RM)

❌ Rejected Parking Receipts

4. 🎟️ Fine/Clamp/Lost Ticket

We understand that unexpected events can happen while on the job. But don't worry, Dash has got you covered! If a fine, clamp or lost ticket is due to the member's negligence, we will reimburse the amount back to you (Dasher). So, you can complete your tasks with peace of mind, knowing that Dash has your back.

Frequently Asked Questions (FAQ)

ℹ️ Are all Dash jobs entitled to Fine/Clamp/Lost Ticket claim?

Before proceeding, please report to Live Chat,

✅ SOCAR-2-YOU jobs

Entitled to Fine/Clamp/Lost Ticket claims for jobs completed during the Dash mission.

📢

The Fine/Clamp/Lost Ticket fee will be charged back to the customer.

✅ SOCAR+

Entitled to Fine/Clamp/Lost Ticket claims for jobs completed during the Dash mission.

📢

The Fine/Clamp/Lost Ticket fee will be charged back to the customer.

❌ TREVO Custodian

NOT entitled to Fine/Clamp/Lost Ticket claims via the Dash app.

When the host/guest hands over the car to you, please ensure the Fine/Clamp/Lost Ticket has been paid for.

ℹ️ Buddy Driver

NOT entitled to any claims.

Police summons when Dasher is driving will be borne by the Dasher themselves.

⚠️

ALL expenses during the service shall be paid by the customer.

If the customer request Dashers to pay in advance, Dasher may reject it; or please ensure to liaise with the customer & they pay you on the spot.

⚠️

This claim is only valid if it is NOT CAUSED BY THE DASHER. Any related claims caused by Dasher will not be entertained.

Fine/Clamp/Lost Ticket Claim Submission

When should I submit the Fine/Clamp/Lost Ticket claims?

Submit all claims within 7 days of completing the task. Any delayed submission will not be entertained.

When will the Fine/Clamp/Lost Ticket claim be reviewed?

The Fine/Clamp/Lost Ticket claim will be reviewed within 3 working days from the submission date.

When will the Fine/Clamp/Lost Ticket claim be paid?

Once the claim is approved, it will be reimbursed/paid together with your next weekly payment.

✅ How to ensure my Fine/Clamp/Lost Ticket claim is approved?

The receipt

shows the date & time;
has car plate number stated;
is clear and readable;
is not cropped or torn;
is an official receipt (with logo & location name/address); and
is snapped with the vehicle’s road tax.

Details input when submitting the claim in the Dash app is the same as shown in the receipt

❌ Why is my Fine/Clamp/Lost Ticket claim rejected?

The receipt is cropped/blurred/unreadable;

Receipt date/time is not within the DASH mission (from car collected to marking job completed); or

Wrong details input - Receipt details are different from submission in the Dash app

🧾 Fine/Clamp/Lost Ticket Receipt Samples

5. 🧽 Car Wash

In order to provide a high-quality service experience to our SOCAR customers, all Dashers are required to ensure that the vehicle is in good condition inside and out. Dash jobs that are entitled to Car Wash claim:

SOCAR-2-YOU

SOCAR+

Frequently Asked Questions (FAQ)

ℹ️ Are all Dash jobs entitled to Car Wash claim?

✅ SOCAR-2-YOU and SOCAR+

Entitled to Car Wash claims (based on the cap amount stated below & in the app) for jobs completed during the Dash mission.

📢

If time allows, do send the car for a quick wash. Otherwise, please inform live chat, send pictures, and wait for further instructions.

❌ TREVO Custodian & Buddy Driver

NOT entitled to Car Wash claims via the Dash app.

📢

If the customer request Dashers to pay in advance, Dasher may reject it; or please ensure to liaise with the customer & they pay you on the spot.

Car Wash Claim Submission

When should I submit the Car Wash claim?

Submit all claims within 7 days of completing the task. Any delayed submission will not be entertained.

When will the Car Wash claim be reviewed?

The Car Wash claim will be reviewed within 3 working days from the submission date.

When will the Car Wash claim be paid?

Once the claim is approved, it will be reimbursed/paid together with your next weekly payment.

❓ What is the limit expenses for Car Wash?

Small-Medium cars: Up to RM20

Examples: Myvi, Bezza, Axia, Picanto, Vios, Altis, Polo, Yaris, City, etc.

SUV/MPV cars: Up to RM30

Examples: CRV, HRV, CX5, CHR, X70, etc.

Extra Services Up to RM30

Nano mist, chemical wash & engine wash

✅ How to ensure my Car Wash claim is approved?

The receipt

is official Receipt (with Car Wash company logo & name/stamp);
has car plate number stated;
is itemized bill;
is clear and readable;
is not cropped or torn; and
is snapped with the vehicle’s road tax.

Has Before, During, and After car wash photos

front & Back of the car; and
inside of the car (if dirty)

Details input when submitting the claim in the Dash app is the same as shown in the receipt

⚠️

Any claims without valid receipt & car wash photos as proof will be rejected.

❌ Why is my Car Wash claim rejected?

The receipt

is invalid - handwritten with no logo/company stamp;
no vehicle number stated on the receipt;
not itemized bill;
is cropped/blurred/unreadable; or
no date stated.

Car Wash Condition is the same Before/During/After Car Wash

No proper Before/During/After Car Wash photos taken

Before/During/After Car Wash photos are the same

Receipt date/time is not within the DASH mission (from car collected to marking job completed); or

Wrong details input - Receipt details are different from submission in the Dash app

🧾 Car Wash Receipt Samples

📸 Before/During/After Car Wash Pictures To Be Taken

⚠️

Terms & Conditions 1. All individual initial Terms & Conditions apply. 2. If Dasher is late (start/complete the job after the job start & end time), Dash will not reimburse any extra cost due to their negligence. 3. Any fraud submissions found will be subject to a potential penalty.