Table of Contents
- 💰 Maximize your earnings and minimize stress by learning to submit your Dash job claims like a pro with our tips.
- 1. ⛽ Fuel
- Frequently Asked Questions (FAQ)
- 2. 🚙 Toll
- Frequently Asked Questions (FAQ)
- 3. 🅿️ Parking Fee
- Frequently Asked Questions (FAQ)
- 4. 🎟️ Fine/Clamp/Lost Ticket
- Frequently Asked Questions (FAQ)
- 5. 🧽 Car Wash
- Frequently Asked Questions (FAQ)
💰 Maximize your earnings and minimize stress by learning to submit your Dash job claims like a pro with our tips.
1. ⛽ Fuel
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2Fa4070518-3849-4fed-a4c8-766c592c487d%252F81b9cb6b-2921-46c2-a3ee-4f49e4e37a84%252F12.png&optimizer=image&quality=80&width=280)
- SOCAR-2-YOU
- SOCAR+
- Trevo Custodian*
Frequently Asked Questions (FAQ)
ℹ️ Are all Dash jobs entitled to the fuel claim?
✅ SOCAR-2-YOU
✅ SOCAR+
ℹ️ TREVO Custodian Jobs*
❌ Buddy Driver
Fuel Submission
When should I submit the Fuel claim?
When will the Fuel claim be reviewed?
When will the Fuel claim be paid?
About Fuel Receipt
✅ How to ensure my fuel claim is approved?
- Update & follow the SOP process when doing jobs
- From taking a selfie to start the job > take Before Inspection photos > take After Inspection photos > Mark Job as Complete once the job is done
- Receipt is
- official final receipt;
- clear and readable;
- not cropped or torn; and
- snapped with the vehicle’s road tax.
- Details input when submitting the claim in the Dash app is the same as shown in the receipt
❌ Why is my fuel claim rejected?
- Pre-Pay/Pre-Authorized/Prepay Sale Receipt
- contains the word "NOT FINAL”;
- does not show the fuel amount (Litre);
- has no date and/or time stamp.
- The receipt is cropped/blurred/unreadable
- Receipt time is not within the DASH mission (from car collected to marking job completed)
- Wrong details input - Receipt details are different from submission in the Dash app
❓ Why are you getting Pre-Pay/Pre-Authorized receipts most of the time?
❓ How to get the FINAL RECEIPT for the claim?
- 🚶🏻 at the counter using CASH/CARD, return to the counter again to request for final receipt after you finish refueling.
- 💳 at the petrol terminal (not walk in to the counter) using CARD (Debit/Credit), final receipt will be printed out from the terminal after you place the petrol nozzle back.
- 📱 with Petrol app (e.g. Setel app), take screenshot of the receipt from the app after you finish refueling.
🧾 Fuel Receipt Samples
👍🏻 Best Fuel Receipts
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F46b6a951-d393-4fbf-a8ad-b36c289615d1%252F42a5ef05-ff9b-4251-aa00-51a1064e6b91%252F33.png&optimizer=image&quality=80&width=280)
✅ Fuel Final Receipts
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2Fbb8e982c-384e-470f-bd96-29f54dee1357%252F09a2a427-7d81-4c87-bf04-85303507c66e%252FBlog_Images_(1).png&optimizer=image&quality=80&width=280)
❌ Rejected Fuel Receipts
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2Fbfe633fb-afd9-4c32-864e-c0dcdb923500%252Fdadddef3-67ac-46e5-a50d-578e8a4964fa%252F35.png&optimizer=image&quality=80&width=280)
📸 [TREVO] Odometer Picture Samples
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F5d6117fa-34f8-40c9-8175-fb04da062c67%252Fb1364834-46f4-4fed-8b46-de06b4c3062a%252FBlog_Images_(1).png&optimizer=image&quality=80&width=280)
2. 🚙 Toll
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F56a2b74a-d940-4af4-81ad-8e8d8ea6a0d2%252F831ab42c-593a-4c8e-854e-38babc02655f%252F13.png&optimizer=image&quality=80&width=280)
- SOCAR-2-YOU
- SOCAR+
- Trevo Custodian
Frequently Asked Questions (FAQ)
ℹ️ Are all Dash jobs entitled to Toll claims?
✅ SOCAR-2-YOU, SOCAR+ & Trevo Custodian
❌ Buddy Driver
Toll Claim Submission
When should I submit the Toll claims?
When will the Toll claim be reviewed?
When will the Toll claim be paid?
✅ How to ensure my Toll claim is approved?
- Get a TnG card & register TnG e-wallet.
- Take a screenshot of the Touch‘nGo toll transaction (obtained via the TnG app/website portal).
- If your payment method is by
- clear and readable;
- not cropped or torn;
- not top-up/reload receipt; and
- snapped with the vehicle’s road tax.
- Transaction status is Successful; and
- Submitted in separate entries (one transaction/receipt = one request); or
- The transaction is clearly stated (not the full page of website portal history).
Physical Receipt
Screenshot of TnG
- Details input when submitting the claim in the Dash app is the same as shown in the receipt
- Ensure to update & follow the SOP process when doing jobs
- From taking a selfie to start the job > take Before Inspection photos > take After Inspection photos > Mark Job as Complete once the job is done
❌ Why is my Toll claim rejected?
- Transaction status is Pending/Failed;
- Transaction amount (RM) submitted in one lump sum;
- Screenshot of History page without stating which transaction;
- No date and time stamp;
- Submitted top-up/reload receipt;
- Photo of the toll post;
- The receipt is too small/cropped/blurred/unreadable;
- Toll receipt time is not within the DASH mission (from car collected to marking job completed);
- Wrong details input - Receipt details are different from submission in the Dash app
🧾 Toll Receipt Samples
✅ Approved Toll Receipt
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F66b72a57-20a5-4cee-8144-090f30766d94%252Fe1cde376-2147-40e6-9fbe-8452c524c16a%252F36.png&optimizer=image&quality=80&width=280)
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F411a84e1-c6ca-42ed-b853-bb64a40f032a%252F6edb6c82-f4a9-4a92-a8b4-b26aa30ad85f%252F37.png&optimizer=image&quality=80&width=280)
❌ Rejected Toll Receipt
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F9b6d31cd-9a47-479a-a8ee-754e4395b0a6%252F8da6b9bc-4db9-4d22-b90c-5fd620d32864%252F38.png&optimizer=image&quality=80&width=280)
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F5b8f6ee9-2d65-4e5a-896d-2553d5362505%252F373356ab-3638-4e52-85da-657eb51a25a7%252F39.png&optimizer=image&quality=80&width=280)
3. 🅿️ Parking Fee
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2Fc0090b35-9fd6-47cf-9e7b-c7531260af42%252F0921721b-96c2-44e8-8c2c-8ae584b4aa0b%252F14.png&optimizer=image&quality=80&width=280)
- SOCAR-2-YOU*
- SOCAR+*
Frequently Asked Questions (FAQ)
ℹ️ Are all Dash jobs entitled to Parking Fee claims?
ℹ️ SOCAR-2-YOU
ℹ️ Delivery Job
- There are no Parking Fees when collecting SOCAR vehicles from SOCAR Zone.
- All SOCAR zones are reserved parking that has a seasonal access pass inside the car. Please use it to exit/enter the parking.
- In your Dash app (on the job), tap on “View Zone Details” for more information.
✅ Pick Up Job
✅ SOCAR+
❌ Trevo Custodian
❌ Buddy Driver jobs
Parking Fee Claim Submission
When should I submit the Parking Fee claim?
When will the Parking Fee claim be reviewed?
When will the Parking Fee claim be paid?
✅ How to ensure my Parking Fee claim is approved?
- The receipt
- shows Entry/Exit Time;
- is clear and readable;
- is not cropped or torn;
- is an official receipt (with logo & location name/address); and
- is snapped with the vehicle’s road tax.
- Details input when submitting the claim in the Dash app is the same as shown in the receipt
- Ensure to update & follow the SOP process when doing jobs
- From taking a selfie to start the job > take Before Inspection photos > take After Inspection photos > Mark Job as Complete once the job is done
❌ Why is my parking claim rejected?
- No Entry/Exit Time;
- The receipt is cropped/blurred/unreadable;
- Dasher is late (not the assigned job time) and will have to bear the extra parking cost
- Receipt time is not within the DASH mission (from car collected to marking job completed); or
- Wrong details input - Receipt details are different from submission in the Dash app
❓ What should I do if the ticket machine is out of paper/did not print the receipt?
- Get the receipt from the Car Park Management Office
- Take picture of the parking ticket (back) that indicates the Entry/Exit Date Time & amount (RM).
🧾 Parking Fee Receipt Samples
✅ Approved Parking Receipts
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2Fc16fe2be-4333-4853-b9de-6e410302358d%252Fb58fafad-8a90-4f12-b952-02b56b9a078f%252F41.png&optimizer=image&quality=80&width=280)
- Entry/Exit Date & Time
- Amount (RM)
❌ Rejected Parking Receipts
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F101b0a9e-38f3-4e30-8ddd-1bb29e2a0385%252F67c48e00-9731-44d6-b233-a914d942981c%252F42.png&optimizer=image&quality=80&width=280)
4. 🎟️ Fine/Clamp/Lost Ticket
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F54033ec8-115f-43bd-8509-f310b8c4216f%252F96c5171a-66f9-4eed-b60e-30eb2b1fcec5%252FUntitled_design.png&optimizer=image&quality=80&width=280)
Frequently Asked Questions (FAQ)
ℹ️ Are all Dash jobs entitled to Fine/Clamp/Lost Ticket claim?
✅ SOCAR-2-YOU jobs
✅ SOCAR+
❌ TREVO Custodian
ℹ️ Buddy Driver
- NOT entitled to any claims.
- Police summons when Dasher is driving will be borne by the Dasher themselves.
Fine/Clamp/Lost Ticket Claim Submission
When should I submit the Fine/Clamp/Lost Ticket claims?
When will the Fine/Clamp/Lost Ticket claim be reviewed?
When will the Fine/Clamp/Lost Ticket claim be paid?
✅ How to ensure my Fine/Clamp/Lost Ticket claim is approved?
- The receipt
- shows the date & time;
- has car plate number stated;
- is clear and readable;
- is not cropped or torn;
- is an official receipt (with logo & location name/address); and
- is snapped with the vehicle’s road tax.
- Details input when submitting the claim in the Dash app is the same as shown in the receipt
❌ Why is my Fine/Clamp/Lost Ticket claim rejected?
- The receipt is cropped/blurred/unreadable;
- Receipt date/time is not within the DASH mission (from car collected to marking job completed); or
- Wrong details input - Receipt details are different from submission in the Dash app
🧾 Fine/Clamp/Lost Ticket Receipt Samples
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F234635b4-ed92-44d4-82fa-56333c753388%252F55e4ec4c-ac39-4d9e-a052-f5844242a005%252F43.png&optimizer=image&quality=80&width=280)
5. 🧽 Car Wash
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2Ffd81b279-6bae-4f05-a262-a0bda73bd71e%252Fe8a84138-419f-4ea5-b52e-ceb4255685bb%252FDASH_ICONS.png&optimizer=image&quality=80&width=280)
- SOCAR-2-YOU
- SOCAR+
Frequently Asked Questions (FAQ)
ℹ️ Are all Dash jobs entitled to Car Wash claim?
✅ SOCAR-2-YOU and SOCAR+
❌ TREVO Custodian & Buddy Driver
Car Wash Claim Submission
When should I submit the Car Wash claim?
When will the Car Wash claim be reviewed?
When will the Car Wash claim be paid?
❓ What is the limit expenses for Car Wash?
Small-Medium cars: Up to RM20
SUV/MPV cars: Up to RM30
Extra Services Up to RM30
✅ How to ensure my Car Wash claim is approved?
- The receipt
- is official Receipt (with Car Wash company logo & name/stamp);
- has car plate number stated;
- is itemized bill;
- is clear and readable;
- is not cropped or torn; and
- is snapped with the vehicle’s road tax.
- Has Before, During, and After car wash photos
- front & Back of the car; and
- inside of the car (if dirty)
- Details input when submitting the claim in the Dash app is the same as shown in the receipt
❌ Why is my Car Wash claim rejected?
- The receipt
- is invalid - handwritten with no logo/company stamp;
- no vehicle number stated on the receipt;
- not itemized bill;
- is cropped/blurred/unreadable; or
- no date stated.
- Car Wash Condition is the same Before/During/After Car Wash
- No proper Before/During/After Car Wash photos taken
- Before/During/After Car Wash photos are the same
- Receipt date/time is not within the DASH mission (from car collected to marking job completed); or
- Wrong details input - Receipt details are different from submission in the Dash app
🧾 Car Wash Receipt Samples
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2F87d72fdd-f385-4076-bb33-267ceecda3a3%252F1d8ebfaa-726e-415a-b3a4-bb0c2e720f5a%252FDASH_Blog_Images_(1).png&optimizer=image&quality=80&width=280)
📸 Before/During/After Car Wash Pictures To Be Taken
![notion image](https://cdn.feather.blog?src=https%3A%2F%2Fusenotioncms.com%2Fproxy%2Fblock%2Feac23ee3-2541-4c66-824a-47ae26e21671%252Fcb48ee96-85a1-41d6-ae59-430d19f6076a%252FDASH_Blog_Images.png&optimizer=image&quality=80&width=280)
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