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What is Buddy Driver?
Buddy Driver is a Personal Driver service where you, our Dashers, will drive the guest in their personal vehicle.
There are two (2) Buddy Driver Service Types:
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Frequently Asked Questions (FAQ)
Are guests allowed to make changes to their booking time & location?
ㅤ | Distance-Based 🛣 | Hourly-Based ⏰ |
Start Time | ⛔ | ⛔ |
Start Location | ⛔ | ⛔ |
Duration | N/A | ✅ |
End Location | ✅ | ✅ |
The symbols in the table above:
✅ - Allowed
⛔ - Not Allowed
N/A - Not Applicable
Once Dasher marks the job as completed, the guest will not be able to edit the booking on the TREVO app anymore.
Guide your guest: How to edit the booking?
On the TREVO app > select Booking > click Edit Booking > make changes accordingly
What changes (edits) can the guest make to the booking?
The guest is able to edit via the TREVO app:
- Booking End Location
- Booking Duration
If the guest would like to change the Job Start Time/Job Start Location, please inform the customer to cancel the booking and book again with the correct details.
How often & when can the guest make changes to their booking? (Will Dasher get compensated?)
- The guest can edit Booking End Location and/or Booking Duration only
- Once Dasher marks the job as completed, the guest will not be able to edit the booking on the TREVO app anymore.
Buddy Driver
(Distance/Hourly-Based) | More than 30 mins before Booking Start Time | Less than 30 mins before Booking Start Time |
Edit Frequency Allowed | Unlimited | Once |
Dasher will be compensated with Edit Fee | N/A | RM 3* |
*Guest will be charged with RM5 edit fee via the TREVO app + differences in total service amount (if any)
Example of Dasher’s Job Fee Calculation
ㅤ | Distance-Based 🛣 | Hourly-Based ⏰ |
Total Job Fee
(Before Editing) | RM 23 (8km) | RM 25 (1 hour) |
Total Job Fee
(After Editing) | 🆕 RM 33 (15km)
Breakdown:
RM 23 (8km)
+ RM 7 (Additional 7km)
+ RM 3 (Compensation - Edit Fee) | 🆕 RM 53 (2 hours)
Breakdown:
RM 25 (1 hour)
+ RM 25 (Additional 1 hour)
+ RM 3 (Compensation - Edit Fee) |
Dashers must respond to the changes (accept to proceed or reject to cancel the job) via Dash apps within 15 mins. Otherwise, the job will be automatically updated.
Are guests allowed to request multiple drop-offs/pit stops?
Hourly-Based ⏰
For Buddy Driver Hourly job, the guest is allowed to request multiple drop-offs/pit stops within the booking duration.
Distance-Based 🛣
No. For Buddy Driver Distance job, only one-way/single-drop is allowed.
Should I contact the guest before the job starts?
Yes, Dashers are required to contact guests before going to the Job Start Location.
To have a smooth job experience, Dashers are advised to confirm the following:
- Job Start Time; and
- Job Start Location
What should I do if the guest is uncontactable?
Please reach out to Dash Live Chat to request for cancellation.
To avoid being penalized, ensure to provide proof of contacting guest but unreachable.
What should I do if the guest requests to start early?
Dashers are allowed to start as early as 30 minutes before Job Start Time or;
Please follow the Job Start Time stated on your Dash app (Guest’s Booking Time).
If Dasher fail to click start job & submit pre-inspection pictures, your job fee will be affected.
What should I do if the customer request to wait?
Hourly-Based ⏰
You may proceed to wait until Job End Time.
If the guest request to wait longer than Job End Time, please inform the guest to extend booking hours (on TREVO app). Otherwise, please contact Live Chat to cancel the job & raise compensation.
The full job fee will be provided subject to proof of conversation with the guest provided. Otherwise, you will only be entitled to normal compensation.
Distance-Based 🛣
The Maximum waiting time is 15 mins only (after selfie verification).
If you insist to wait longer than 15 minutes, Dash is not liable for any outcome.
Am I allowed to cancel the job?
Please refer to Dash’s Buddy Driver Cancellation Policy below.
Dash - Buddy Driver Cancellation Policy
Before the Job Starts
- Request cancellation in the Dash app (in your job)
Any cancellation request with no valid proof is subjected to a potential penalty.
After the Job Starts
- Request cancellation through Live Chat
- Provide proof:
- Message conversation with guest - informing Estimation Time Arrive (ETA);
- Proof that you have arrived at the Pick Up Location.
- Request for compensation via Dash app in the job under Claims & Compensation (if eligible)
Learn about Compensation here
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