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Effective 15 April 2024, 9pm onwards
🚖 What is Late Night Incentive? (aka E-Hailing Claims)
This is an initiative to help Dashers reduce travelling costs, provide convenience & ensure your safety at night.
Late Night Incentive 4.0 (LNI) are provided to those not eligible for Shuttle Service(outside Klang Valley ONLY)!
What are the Criteria?
Eligible for all Dash job types (Outside of Klang Valley only), job end time between 9pm-7am.
*Dash job within Klang Valley will be eligible for Shuttle Service - Read here for more
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Shuttle Service is not available
RM1.00/km max claimable amount based on job distance or RM40 whichever is lower
Example Shuttle Service not available
Not within coverage for Shuttle Service - outside of Klang Valley
Did not received any Shuttle Service Request Form (WhatsApp)
How do I calculate the max claimable amount?
Shuttle Service is not available
How to submit Late Night Incentive claims in Dash app?
- Go to My Jobs
- On the History tab, find & tap on the Job Ref
- Scroll down & tap on Claims & Compensation
- Proceed to Add Claims
- Select Late Night Incentives
- Fill up the details according to the receipt
- Attach your LNI Whatsapp Message eligibility received from DASH
For Shuttle Service is requested but not available, ensure to provide a description & screenshots LNI Whatsapp Message received
Frequently Asked Questions (FAQ)
💰 Why didn't I get Whatsapp message?
Please ensure that your registered phone number with DASH is enable to received Whatsapp with links from Dash MY 60122994327 (not blocked/catergorized as SPAM)
Our Official Whatsapp (Verified Account)
💬 Sample Eligibility of Late Night Incentive (LNI) Whatsapp Message
📍 Where should I put the drop off location to if my job is eligible for LNI Claim?
Dasher can drop off anywhere as they wish as long as within the maximum claimable amount entitled.
Any amount exceeding the maximum claimable amount will be at dasher’s own cost.
❌ Why is my Late Night Incentive claim rejected?
- The job is canceled (please refer to T&C);
- No official receipt was provided;
- The receipt is too small/cropped/blurred/unreadable;
- The receipt is requested within the DASH mission (from car collected to job completed);
- Wrong details input - Receipt details are different from submission in the Dash app;
- The receipt does NOT show:
- Start & End Time
- Start & End Location
- Amount (RM)
- The receipt shows the ride is ongoing (not completed); or
- Did not fill up Distance Travelled (KM)/ Incorrect distance travelled
- Please check on Google Maps based on the departure time
- Without LNI - Whatsapp message attached (as proof)
Ensure to refer to & follow the Terms & Conditions for smoother approval process
✅ How to ensure my Late Night Incentive claim is approved?
- Screenshots of E-hailing receipts MUST be provided as the example shown in the app.
- Ensure the receipts submit contains:
- Start & End Time
- Amount (RM)
- Provide a description (if necessary)
- Details input when submitting the claim in the Dash app is the same as shown in the receipt
- Ensure to update & follow the SOP process when doing jobs
- From taking a selfie to start the job > take Before Inspection photos > take After Inspection photos > Mark Job as Complete once the job is done
Any fraud attempts (fake receipts/suspicious activities) will result in the rejection of claims and disciplinary actions will be taken.
🧾 Approved E-Hailing Receipts Samples
❌ Rejected E-Hailing Receipt Samples
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Terms & Conditions
- The receipt amount is capped based on eligibility criteria fulfilled (RM1/km).
- Submit within 7 days (168 hours) from Job Completion Time/Reviewed Date. Otherwise, it will be rejected.
- Only one (1) claim per job.
- Only for jobs end time between 9pm to 7am 🕙
- Official receipt time must within 30 mins from Job Completed / Job End Time (whichever is earlier).
- All jobs MUST be completed to be entitled to the incentives stated above.
- Change of Destination & Tips given to the e-hailing driver are not eligible/included.
- Only travelling costs are entitled for claim submission (exclude tips given/ add on services/ insurance coverage/ other similar)
- Official Receipt including E-hailing/ Micro-mobility/ SOCAR/ train or bus ticket
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